The guides describe the procedure. The notes describe what actually happened that day — the papers handed back, the wasted trip across town, the sentence in Italian nobody could follow. All written afterwards, by someone who went.
Filing online was easy. It came apart at the home check — my name was not on the doorbell, and the first visit was marked as a failure.
My first attempt at handing in the kit giallo was turned back twice. Here is the order things actually happened, so you do not waste the same morning.
Half an hour to do it, two hours queueing in front of it. Two things I learned about when to take a ticket and how your name gets spelled.
